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REFUND POLICY

Last Updated: July 20, 2026

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At Vyvve Beauty, customer satisfaction is important to us. We strive to provide high-quality beauty and wellness products that support your self-care journey. If you're not completely satisfied with your purchase, please review our Refund Policy below.

By placing an order through our website, you agree to the terms outlined in this policy.

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Return Eligibility

We offer a 14-day return window beginning on the date your order is delivered.

To be eligible for a return, items must:

  • Be unused and unopened.

  • Be in their original packaging.

  • Be in resalable condition.

  • Include proof of purchase or your order number.

Returns requested after the 14-day period may not be accepted.

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Non-Returnable Items

For hygiene, health, and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Opened or used skincare products

  • Facial serums, creams, and cleansers that have been opened

  • Beauty tools or devices showing signs of use

  • Dietary supplements

  • Marine collagen powders

  • Biotin gummies

  • Aloe vera patches

  • Personal care products

  • Gift cards (if applicable)

  • Final sale or clearance items

These restrictions help ensure the safety and quality of products for all customers.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging

  • Any visible damage

After reviewing your request, we may offer:

  • A replacement product

  • A full refund

  • Store credit

  • Another appropriate resolution based on the situation

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Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for return shipping costs.

If the return is due to our error, including damaged, defective, or incorrect items, Vyvve Beauty will cover the reasonable cost of return shipping or provide an appropriate solution.

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Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Most refunds appear within 5–10 business days after approval.

Original shipping charges are generally non-refundable unless the return is due to our error.

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Exchanges

If you would like to exchange an eligible item for a different product or variation, please contact our customer support team.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit where appropriate.

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Order Cancellations

Orders may be canceled only before they enter processing.

Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return process, if eligible.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

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Beauty & Wellness Disclaimer

Results from skincare, beauty devices, supplements, and wellness products may vary from person to person.

Our products are intended to support personal beauty and wellness routines and are not intended to diagnose, treat, cure, or prevent any disease.

We encourage customers to carefully read all product instructions and consult a qualified healthcare professional before using supplements or wellness products if they are pregnant, nursing, taking medication, or have an existing medical condition.

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Refund Exceptions

Refunds or returns may be denied if:

  • The return request is submitted after the 14-day return period.

  • The product has been opened, used, or damaged by the customer.

  • The item is missing original packaging or components.

  • The product was marked as final sale or non-returnable.

  • The product was damaged due to improper use, storage, or handling after delivery.

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Contact Us

If you have any questions about returns or refunds, our team is happy to assist.

Vyvve Beauty Customer Support

Email: support@vyvvebeauty.com

We aim to respond to all return and refund inquiries within 24–48 business hours.

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